Privacy Policy

1. Information We Collect

a) Information you provide to us

When you create an account, place an order, contact support, or sign up for our newsletter, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order history and preferences
• Any information you submit through contact forms or customer support chats

b) Payment information

Payments are processed through secure third-party payment gateways (e.g., card processors, Apple Pay, or similar providers). We do not store your full card number, CVV, or banking credentials on our own servers — these are handled directly by our payment processor in compliance with PCI-DSS standards.

c) Information collected automatically

When you browse our Site, we automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring website/URL
• Cookies and similar tracking technologies (see Section 4)

d) Information from third parties

We may receive information about you from:

• Social login providers (e.g., if you sign in with Google)
• Marketing and advertising platforms (e.g., Meta/Facebook, Google Ads) when you interact with our ads

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your order, account, or customer support requests
• Send you marketing communications, promotions, and updates (you can opt out at any time)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Payment processors — to complete transactions securely
• Shipping and logistics partners — to deliver your orders
• Analytics and advertising providers (e.g., Google Analytics, Meta Pixel) — to understand Site usage and measure ad performance
• Service providers who help us operate the Site (e.g., hosting, email delivery)
• Legal authorities — if required by law, court order, or to protect our rights, property, or safety

Each of these parties is only given the information necessary to perform their function and is expected to handle it securely.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart
• Understand how visitors use our Site (analytics)
• Deliver relevant ads and measure their performance (advertising pixels)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as your ability to stay logged in or complete checkout.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations. Order and transaction records may be retained for a longer period as required by applicable law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us)
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Section 9.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Pickora
Email: hello@pickoraonline.com
Website: https://pickoraonline.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.