Support
How can we help?
Most questions are answered below. For anything else, email us directly and we'll get back to you.
Email hello@pickoraonline.comWhere's my order?
Sign in and check your order history on your account page — every order shows its current status. You'll also get an email confirmation once payment is verified.
View your ordersWhat does the warranty cover?
Every laptop ships with a 90-day warranty covering parts and workmanship from the day it arrives. See the warranty page for the full details.
Read the warrantyHow does price match work?
Found the same laptop, same condition, cheaper elsewhere? Email us the listing and we'll match it before you check out, or refund the difference within 7 days of delivery if you already bought from us.
How long does shipping take?
Shipping is free on every order. Once your payment is confirmed, we'll get your laptop packed and out the door — you'll get tracking details by email as soon as it ships.
Can I change or cancel my order?
If a payment hasn't gone through yet, you can simply close checkout and start again. If you've already paid and need to change or cancel, email us with your order reference as soon as possible.